IT Service Management

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Is IT Service Management in a DevOps world leaving you perplexed? We can help you understand the issues and how to evolve your IT Operations to deliver control at DevOps speeds.

Help for your IT Ops

IT Operations departments are finding themselves under increasing pressure to deliver the same level of Availability and control as they have always done but at vastly increased rates of business change. Old style waterfall processes although robust are increasingly found to be too slow for DevOps operations. 

 

ITSIAM can help you evolve your IT Operations to DevOps speeds and introduce Agile ways of working based on the SAFe Framework.

Services

  • IT Service Management DevOps process design
  • SAFe Framework implementation advice
  • Technical RFP and ITT Preparation
  • Business Case Preparation
  • Tender Response Preparation and Negotiation
  • IT4IT, ITIL V3 and COBIT-5 Framework Implementation
  • Service Management Tooling Architectures
  • Service Management Roadmaps and Consultancy
  • Management of Organisational Change
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